Privacy Policy

Last updated: 26 September 2026

1. Who we are

SeniorAI is a product of Call Senior Private Limited, a private limited company registered in India, with its registered office at B 590, First Floor, Sushant Lok Phase 1, Gurugram, Haryana 122002, India. We build AI software for the HORECA industry (hotels, restaurants and cafés): a voice concierge that answers their phone calls, a staff app for bookings and orders, and reporting tools. In this policy, "we" and "us" mean Call Senior Private Limited.

2. Whose data this covers

  • Restaurants (our customers) and their staff who use our apps.
  • Guests who call, book, order from or message a restaurant that uses SeniorAI. For guest data we act on behalf of the restaurant, which decides why the data is collected; we process it only to provide our service to that restaurant.
  • Visitors to this website.

3. What we collect

  • Account data: names, email addresses, phone numbers and roles of restaurant users.
  • Call data: the caller's phone number, call recordings, transcripts and a summary of what was requested (for example a table booking or an order).
  • Booking and order data: guest name, phone number, party size, date and time, order items, delivery address and payment status.
  • WhatsApp messages: when a restaurant connects its WhatsApp Business account, we send and receive messages on the restaurant's behalf through the WhatsApp Business Platform (Meta), including message content, delivery status and the guest's WhatsApp phone number.
  • Website and app usage: pages visited and device type on this website, and how restaurant staff use our app (see section 5).

4. How we use it

  • To answer calls, take bookings and orders, and pass them to the restaurant.
  • To send guests the messages the restaurant has set up, such as booking confirmations, reminders and order updates, and to reply to messages guests send to the restaurant.
  • To show restaurants reports about their calls, bookings and orders.
  • To keep the service secure, fix problems and improve its quality.

We do not sell personal data, and we do not use guest data for our own advertising.

5. Who we share it with

We share data with the restaurant it belongs to, and with the service providers we use to run SeniorAI, only for that purpose:

  • Telephony providers, for phone calls and call recordings.
  • Speech and AI providers, which convert call audio to text and back and process transcripts to understand what the caller needs.
  • Messaging providers, including Meta (WhatsApp Business Platform), to send and receive WhatsApp messages for restaurants. Data received through Meta's platforms is used only as permitted by Meta's Platform Terms.
  • Payment providers, when a restaurant takes online payments.
  • Cloud hosting, database and logging providers.
  • Analytics providers, for website visits and for how restaurant staff use our app, including session recordings with guest details masked.
  • Notification services, for alerts to restaurant managers and to our team.

Some of these providers process data outside India. We may also disclose data where the law requires it.

6. How long we keep it

We keep a restaurant's data for as long as it uses SeniorAI. When a restaurant stops using the service, or when we receive a valid deletion request (section 8), we delete the data concerned, except where we must keep it by law, for example billing records.

7. Security

Data is encrypted in transit. Each restaurant can access only its own data, access within our team is limited to people who need it, and secrets such as WhatsApp and payment access tokens are stored encrypted.

8. Your rights and data deletion

Under India's Digital Personal Data Protection Act, 2023, you can ask to access, correct or erase your personal data. To request deletion of your data, including any data received through Facebook, Instagram or WhatsApp, email support@seniorai.inwith the subject "Data deletion request" and the phone number or account concerned. We will confirm the request and complete the deletion within 30 days. If you are a guest of a restaurant, you can also contact the restaurant directly.

9. Contact

For questions or complaints about this policy or your data, email support@seniorai.in or write to Call Senior Private Limited, B 590, First Floor, Sushant Lok Phase 1, Gurugram, Haryana 122002, India.

10. Changes

We will update this page if our practices change and revise the date at the top.